Health Plan Product, Service and Administration’s Service Influencers September 2021: Article by HPPSA’s Organization Effectiveness Team: Jennifer Robinson, Director; Stephanie Beals, OE Consultant; Adrian Jefferson Chofor, Ops Specialist Service Values and Behaviors Early in 2021 Health Plan Product, Service and Administration (HPPSA) introduced our Service Values and Behaviors to the HPPSA community as part of our Effortless Experiences Events. These events, led by HPPSA leaders and Service Influencers, familiarized all teams with our Service Values.
Mobility Center of Excellence Q1 2021 Program Update May 2021: Article by MCoE Certification and Engagement Managers Our team strives to improve the health outcomes of the communities we serve through innovative mobile digital solutions and services. Best Practices Venngage is a great visualization tool our team uses to display quarterly infographics to our partners in an inviting and informative manner. With the data gathered from various sources, which is consolidated in our Tableau reports
About Us Update on the MCoE Website March 2021: Article by Geoffrey Empey, Provider Portfolio Manager The About the MCoE Engagement and Certification Team page has been updated with new images and information about the MCoE Engagement and Certification Team. Updates include: New imagery and graphics New team headshots Newly updated “Mission & Core Values” The MCoE Engagement & Certification Team is a team of professionals that work to improve the health outcomes of the
Overview of 2020 and COVID-19 Impacts on MCoE January 2021: Article by Maranda Smith and Michelle Watson Increases With 2020 finally behind us, the Mobility Center of Excellence (MCoE) would like to take a few minutes to reflect on COVID-19 impacts and related efforts during this exceptional year. The global pandemic created an instant and unprecedented demand for technical solutions in healthcare. The MCoE saw a noted increase in everything- Engagement intakes were up 71%,
MCoE Engagement and Certification Year End Reports January 2021: Article by MCoE Certification and Engagement Managers Our MCoE Certification & Engagement team work to improve the health outcomes of the communities we serve through innovative mobile digital solutions and services. 2020 Q4 review For Q4 2020, our certification managers have hit a record quarter number with 59 completed certifications – a 40% year-over-year increase from Q4 2019. Our engagement managers completed 57 total engagements in