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MCoE Engagement and Certification Year End Reports

January 2021: Article by MCoE Certification and Engagement Managers

Our MCoE Certification & Engagement team work to improve the health outcomes of the communities we serve through innovative mobile digital solutions and services.

2020 Q4 review

For Q4 2020, our certification managers have hit a record quarter number with 59 completed certifications – a 40% year-over-year increase from Q4 2019. Our engagement managers completed 57 total engagements in Q4 2020 with a 30% year-over-year increase from Q4 2019. We manage by our core values to provide a safe, fulfilling, and productive work environment for employees, impeccable service for our partners and customers, enhanced value and mutually beneficial outcomes for all stakeholders.
See the infographic, MCoE Certification & Engagement Q4 2020 Review, for additional information.

2020 Year end

As we close out 2020, we would like to share with you some of our key highlights for this year. We had a record year with a total number of 164 certifications completed and 271 total engagement tickets completed. We are committed to creating a “one-stop” location for secure, consistent, stable and innovative mobile digital standards, best-practices and deliverables. For all the details, please see the MCoE Certification & Engagement 2020 Year-End Review.

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Thank you

Thank you for reading this article. Please take a minute to send us your questions or feedback about this submission at MCoE-Comms@kp.org. Let us know if you have a mobile themed topic or suggestion for upcoming editions of the MCoE Newsletter!

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MCoE partnership – Contact us

KAISER PERMANENTE exists to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.

The MCoE (Mobility Center of Excellence) team exists to deliver complex mobile solutions through enterprise-wide engagements. We design, develop, certify, and deploy mobile apps for KP members, providers, and workforce.
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