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The MCoE Download

2020 and COVID-19 Review Special Edition
Please share this newsletter to inform your team about mobility updates.

It has been said over and over but 2020 really was something else. This Special Edition of the Mobility Center of Excellence (MCoE) newsletter focuses on 2020 and COVID-19 related efforts including an overview of COVID-19 impacts, Engagement and Certification Reports, Attestation app delivery, new features in KP Washing and KP Mobile apps, and a new Design case study. Enjoy!

Overview of 2020 and COVID-19 Impacts on MCoE

With 2020 finally behind us, the Mobility Center of Excellence (MCoE) would like to take a few minutes to reflect on COVID-19 impacts and related efforts during this exceptional year.

MCoE Engagement and Certification Year End Reports

The Mobility Center of Excellence finished the year with exceptional numbers. Two infographics capture our efforts for 2020 Q4 and all of 2020.

Attestation Passes the Test

Attestation station was created rapidly to meet an urgent need for Kaiser facilities to provide onsite screening for COVID-19 symptoms. It took a village and some quick maneuvering to pull it off, a great example of collaboration in work.

KP Washington Mobile App Navigates to Virtual Care

The Kaiser Permanente Washington mobile app now supports guided navigation to incorporate the “virtual first” care model. Feature descriptions and screenshots let you see how it is done.

How the KP Mobile App Stepped Up With Express Check-in

Express Check-In had already started working on new contactless check-in options prior the pandemic. KP Mobile was able to integrate features to rapidly respond the members new needs.

Designing Multi-Step Forms for Better Conversion Rates

The MCoE design team worked with an online COVID-19 voluntary symptom reporting program. See our case study about the benefits of multi-step forms.

Mobile Communities of Practice

The Mobile Community of Practice meetings allows for more meaningful contributions to the larger goals of the enterprise. You are invited to attend and contribute! View the CoP schedule.

MCoE Reporting: Mobile App Portfolio

Did you know the MCoE helps KP teams develop, design, and deploy mobile apps? Our team of experts provide app kits and advice for dozens of custom mobile apps and hundreds of white-label and third-party mobile apps for our Members, Providers, and Workforce. Access our suite of reports – updated monthly – which include mobile app team and region info, install counts, and certified apps in production.

Engage with the MCoE

To engage with us, all you need to do is submit an intake by logging into our MCoE Service Desk portal with your NUID and Windows/Mac Password. Be sure to bookmark the link for future reference.

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Connect with Us

Questions & feedback

Your opinion matters, and we would like to hear from you. Email your questions or feedback on anything MCoE related or submit an intake form.

Certification reporting & updates

Do you have a certification project open and would like to know the status? Curious about mobile app releases? View current Certification Reports.

Communities of practice

The Mobile Design and Mobile Development Community of Practice meetings allow for more meaningful contributions to the larger goals of the enterprise. You are invited to attend and contribute! View the CoP schedule.

Accessibility resources

Everyone at KP is responsible for ensuring our mobile apps are accessible and inclusive. Using the new WCAG 2.1 (Web Content Accessibility Guidelines) published in June 2018, we’ve applied a mobile perspective to these standards and created mobile accessibility resources for our partners.

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Thank you

Thank you for reading this edition of The MCoE Download. Take a minute to send us advice about this new newsletter design; does it fit your specific needs? Let us know! Stay up-to-date with mobility industry technical news; access tech news archives here.

Kaiser Permanente

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