KP Mobile 5.1 Released
September 2021: Article by KP Mobile Team
We are excited to let you know that the KP Mobile iOS and Android 5.1 release has been successfully published to members. This release contained a broad range of features and capabilities that further extend care and improve convenience for our members, including:
- Click to Chat: Completed redesign of the Click to Chat experience, allowing members in applicable regions to access both Clinical and Member Services chat types from a single entry point.
- Chat with Pharmacy: Provided capability in mobile app so that regions may enable this feature.
- Eyewear Prescriptions: Enabled the Epic feature in mobile My Medical Record for member and proxies.
- Health Encyclopedia: Added Health Encyclopedia links for Allergies, Immunizations, Test results, and Ongoing health conditions in My Medical Record.
- Update Phone number: Members can now update their phone number in mobile app.
- Paperless document delivery preference: Members can now set their paperless preference within My Premium Billing Statement as well as My Documents.
- Coverage & Cost Center: Improved the design. Now live in GA and NW.
- Benefit Summary: Fully-insured HMO plan members can now see the new Summary of Benefits released on kp.org in June.
- Pre-Visit: Appointment Detail redesign for Questionnaires, Video Visit Setup, and Medical Facility Information.
- Itinerary Reminder: Enabled push notification 2 hrs. prior to a Video Visit appointment for CO.
- [Dark Deployed] Click to Chat Expansion: Expanded capability to include New Member Desk and Appointment Scheduling for MAS (go-live Dec. 2021).
- [Dark Deployed] Home Screen Itinerary Updates: To inform member about one or more appointments today or tomorrow in CO. To increase visibility and engagement of pre-appointment content.
- [Dark Deployed] Home Screen Card A/B Testing: To test pre-visit task completions (Questionnaires, Express Check-in) by getting more members to the appointment detail page in CO.
- [Dark Deployed] Care Gaps: Expand on the on-premise offering to include Care Gaps and Rx ready for pickup, and linking to Personal Action Plan.
- Technical enhancements.
- Defect fixes.
For more details, including screenshots, please visit KP Mobile 5.1 Release notes.
Please download the new version and send us your feedback at KP-Mobile-Release-Train-Engineers@kp.org
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