Voice User Interface (VUI)
Voice User Interface is an innovative new way for users to interact with technology. Voice can create new opportunities for accessibility, convenience, and new experiences in healthcare. Kaiser Permanente is interested in demonstrating a leadership position for VUI in healthcare.
KP Voice User Interface
Top Tips for VUI Design
Do not list more than 3 options for a given interaction. Avoid cognitive overload.
Fast and Concise
Do not make the user wait too long for a response. Do not be overly verbose.
Design for variation. No two users will respond the same way.
Maintain a normal conversational tone. Don’t be too robotic.
Consider how to utilize text, tap, and voice all together as a unified experience.
MCoE VUI State of the Industry
Dowload the PowerPoint presentation for a State of the Industry overview. This topic was presented at the February 2020 mCOP meeting.
MCoE VUI Overview
Download the PowerPoint presentation for a history of voice interaction, VUI pros and cons, anatomy of a voice command, and top tips for VUI design.
2019 KP Voice Development Challenge
The MCoE participated in the 2019 KP IT Voice Development Challenge.
The event took place June 26-27 at the DoubleTree Pleasanton. It was sponsored by Wendy Lee and Lisa Caplan and included Alexa experts from Amazon. This 2-day event provided an opportunity for technical teams to build voice-based Alexa skills based on KP strategies, such as Focus Home, Medication Management, the Shared Agenda Bold Moves, and other areas. Developer teams had KP business use case leads embedded on the team and access to skill development experts from Amazon. Solutions were judged at the event by executives from KP IT, KP business areas, and Amazon.
Event organizers presented at the Mobile Design Community of Practice in May, 2019. Finalists from the event presented at mCOP in July, 2019. Refer to the Teams recordings available at the mCOP Recording Archive.
Many UX professionals have started exploring use cases and best practices for VUI. Below is a curated list of some of our favorite articles about VUI.
Voice Technology: A Disruptive Force in Healthcare
How VUI has the potential to take care management to the next level. Examples of healthcare VUI use-cases.
View the Voice Technology: A Disruptive Force in Healthcare page
Voice User Interfaces (VUI) — The Designer’s Guide
An overview of the fundamentals of VUI design. Learn about discovery, constraints, voice input UX, feedback UX, and more.
View the Ultimate Designer’s Guide page
Discussing differences between traditional UI and VUI, as well as how product designers need to be changing their skillsets to stay relevant with the latest technologies.
View the Voice-Enabled Design page
Six Principles For Designing For Voice UI
Six high-level concepts for designing VUI interactions. Discusses conversation patterns, paths of least resistance, sequence structure, context, and personality.
View the Six Principles For Designing For Voice UI page
Design and Development
A great way to get started learning about Voice User Interface is to review resources from the large companies that are already making waves in this space. The links below go to resources from Amazon, Google, and Apple detailing their VUI best practices.