RAD Member Tablet Gen 3

Overview

Software design is complex and requires considerations from multiple perspectives to come to a solution. The final product is dependent upon the satisfaction of business and technical requirements and limitations, stakeholder discussion, design preferences, brand standards, and more. This case study examines the RAD Member Tablet design to understand how these intermingling influences affect product design.

The RAD Member Tablet is designed for waiting areas within KP facilities. Using kiosk style tablets at the facility, members can check in, register for kp.org, access My Health Manager, view educational materials, and more.

Generation 1

The first generation of the RAD Member Tablet was developed for the Surface Pro 3 Tablet running Windows 8.1. Functionality was limited to kp.org and patient education web content browsing. The RAD Member Tablets are deployed in KP facilities where members can easily interact with them.

Generation 2

RAD Member Tablet in a KP facility
Generation 2 expanded functionality with check in and questionnaire capability integration through EPIC Welcome. The visual style was a combination of KP branded imagery, icons, and colors mixed with Windows aesthetic.

RAD Member Tablet dashboard
Colorful tiles and sliding animations between photos were used for visual interest. Brand imagery was selected to represent diversity, health, vitality, and align with KP branding principles. The tablet is welcoming and interesting for a user to look at in the waiting room.

With help from our UCoE partners, user testing was done on this version of the application. User feedback helped us to define the updated designs.

Generation 3 – Initial concepts

RAD Member Tablet image
Generation 3 was developed for a new device, the HP RP9 POS unit running Windows 10. This new unit had a 16:9 aspect ratio instead of the 3:2 aspect ratio seen in previous generations, which caused the designs to conform to a different frame shape. The updated design continued the exploration of KP branded photography. There were business requirements to add additional features to the main dashboard tiles. Business partners requested the addition of the “view wait times” and “help” functionality. There was also a request to emphasize the “check in” flow. Expanded business requirements imposed a visual challenge in balancing which functionality needed to be pushed up front and what functionality could be encapsulated into a sub-page.

RAD Member Tablet image
The first iteration of updated designs felt visually busy and in future iterations we focused on minimizing the number of tiles and visual noise. Updated business requirements and technical constraints caused us to pivot our UI design strategy.

Generation 3 – Iterations

RAD Member Tablet image
We simplified the aesthetic by focusing our imagery on a single subject and applying a solid color background. We consolidated tile functionality by merging “visit kp.org” and “register for kp.org” into a single tile. Business requirements informed our decisions about which tiles were essential to keep on the main landing page. The system bar was updated to a white color with the KP logo on the left to mimic the style of the Epic application’s main launch page and brighten the design.

Generation 3 – Final recommendation

RAD Member Tablet image
The final recommendation of tile layout further emphasized the “check in” flow and added some context to “check appointment status” through adjusted label text and the addition of today’s date. All of the tiles were given more equal visual weight, including “view facility info”. The system bar had the drop shadow removed and replaced with a 1px gray line for simplicity and ease of developer implementation.

To view an interactive prototype of the RAD Member Tablet, visit the prototyping page.

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